Verify your contact information is up to date.
Why Updating Your Contact Information Is Important.
As part of our transition to a new Digital Banking platform, we’re verifying member contact information to ensure a smooth and secure login experience.
To access our new Digital Banking, every member must have at least one verified contact method on file:
- A valid email address, or
- A mobile phone number that can receive Secure Access Codes
If your email or phone number is missing or outdated, you may not be able to complete the login process until your information is updated.
Some members may currently be missing:
- A matching email address
- A matching phone number
- Or, in some cases, both
To avoid any disruption, we strongly encourage you to verify and update your contact information before logging in to Digital Banking.
Update your information:
-
In Digital Banking by watching our step-by-step video tutorials
-
Or by Contacting Us, where a team member can help
How to check and update your contact information in Digital Banking.
It's easy to update your contact information in Digital Banking.
- Log in to Digital Banking and select Menu
- Select Services and Update Contact Information from the dropdown menu.
- In the new screen, select Manage Addresses and Contacts which will pull up the contact information associated with your account.
- To update your contact information, click on the three dots next to the contact you need to update and select Update Contact.
- Update your contact information as needed and select Next.
- Double-check your contact information on the next screen to ensure everything is correct. This is also where you'll indicate which account owner this information applies to, if you have multiple signers on your account. Once that is done, click Submit.