Our Digital Assistant
Our Digital Assistant provides 24/7 support for common questions, simple transactions, and guided walkthroughs. It will help reduce wait times and allows live agents to focus on more complex situations.
This initiative supports our goal of enhancing each member's experience through the use of our self-service technology.
Use our Digital Assistant in the bottom right-hand corner of this page today, or give us a call by dialing 208-746-8900 today.
Benefits of our Digital Assistant:
- Improved Convenience: Available anytime, anywhere.
- Reduced Wait Times: Handles your simple tasks instantly.
- Efficient Routing: Connects you to the right department more efficiently.
- Operational Efficiency: Reduces call volume and improves service standards offered to you.
- Consistency: Utilizes our knowledge base and website data to provide accurate answers.
- Bilingual Support: Our Digital Assistant can assist you in English or Spanish, providing a more inclusive and accessible experience for our entire membership.
Calling in?
- Our new Digital Assistant has a different cadence than Scout. It will allow you to select 1 if you know the extension you want to dial, or 2 for account assistance or other inquiries.
What happened to Scout?
Since we've launched Scout, we've gathered feedback from members and worked diligently to improve that experience. As the time came to evaluate moving forward into 2026 with Scout, we decided to go in a different direction. Our hope is that our members will be better served by our new Digital Assistant. Thank you to our members for your feedback throughout the years regarding Scout and we ask that you will continue evaluating our Digital Assistant.