P1FCU - Statements & eStatements Frequently Asked Questions

Do I need to receive paper statements, or can I get my statements electronically?

You can receive your statements electronically by enrolling in eStatements in Online Banking. Log in to your Online or Mobile Banking and follow these steps to enroll:

Select Transactions from the Menu
Click or tap Statements and Notices
Follow the prompts to enroll

Learn more about our eStatements and the security of your information on our eStatements page.

How do I enroll in eStatements?

Login to Online Banking
Select Transactions from the menu.
Select Statements and Notices
Review and agree to the terms and disclosure
A test PDF will appear to ensure that you have a compatible PDF viewer
Enter the verification code found within the test pdf into the Verification Code field at the top of the screen
Click or tap Verify Code
You're all set

What does it mean to opt into eStatements?

When you opt-in to eStatements, you agree to receive electronic copies of your statements through your email, and viewable in Online Banking and Mobile Banking instead of paper statements through the mail. You will be able to access all your statements from the past 36 months, and you will receive an email each month when your statements are ready.

Is there a fee for enrolling in eStatements?

eStatements is a free service for all members.

I got an email that said my eStatement is ready to view in Online Banking, but I cannot view it. What should I do?

If you can select your eStatement to view but it will not display the document, typically this means you have a pop-up blocker enabled on your browser or there is a problem with your PDF viewer.

Turn off your pop-up blocker and make sure that you have an updated version of Adobe Acrobat Reader installed.

How far back can I access my eStatements online?

You can access up to 3 years of eStatements.

Are eStatements secure?

When using P1FCU online services, including eStatements and Alerts, your data is encrypted to keep your information safe.

How do I print out my statement using Online or Mobile Banking?

You can view, save, or print your statements with eStatements through Online or Mobile Banking.

Log In to Online Banking
Select Transactions from the Menu Log In to
Select Statements and Notices
Select the Statement you would like to print
Select View and Print
On this new screen, you will be able to print your Statement like you would any other document

What do I do if my monthly statement shows a charge for a purchase I did not make?

If you see a debit on your account that you do not recognize or did not authorize, contact us immediately.

How can I get a mini-statement?

To get a mini-statement, contact us or stop by a branch. You can also make sure you're enrolled in eStatements to have quick access to your Statements.

Can I get my statement through Shared Branching?

Credit Unions in the CO-OP network do not have complete access to your account history and therefore cannot provide you with a copy of your normal monthly statement.

If you need a copy of your statement, print it from your Online Banking account or visit a branch and we can print copies for a fee.