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eStatements

Important financial data, right where you can find it.


No one really needs another piece of paper.

Your monthly P1FCU account statement can let you know where your balance stands, help you track down a specific transaction, or offer insight into spending habits. But it can't do any of the above if it gets caught up in the clutter of everyday living. When you sign up for eStatements, your account data can be easily accessed on your computer, putting it at your fingertips anytime you need it.

  • To enroll in eStatements, simply log in to Online Banking and select Statements/Alerts under the Transactions Menu.
  • eStatements provide a safe, secure way to access your statement as soon as it is processed in our system.
  • Receive an instant email or text notification* when your statement is available to be viewed in Online Banking.
  • eStatements are generated as a PDF document and can be printed out or downloaded and saved to your computer.
  • View check images without leaving your electronic statement.
  • Access up to three years of statements at any time.
  • Avoid the risk of fraud and identity theft that can come from putting sensitive financial documents in the mail.
*Text and data rates may apply from your service provider.

 


FAQs


When you opt in to eStatements/Alerts, your bank statements will be securely delivered to your Online Banking as a viewable and downloadable PDF. You will receive an email every month when your eStatement is ready to be viewed in Online Banking, and you will no longer receive a paper statement in the mail.

When you opt in to eStatements, you will also be automatically enrolled in Alerts and Notices. Notices are account letters that would have otherwise been mailed to you, such as:

  • Maturity of a Share Certificate
  • Privilege Pay Qualification
  • Insufficient Funds Notices
  • Overdraft & Privilege Pay Fees
  • Returned ACHs
 
A recent version of Adobe Acrobat Reader is needed to view your Paperless Statements and Notices.

You can enroll in eStatements by following these steps:

  1. Log into Online Banking and select Statements/Alerts under the Transactions Menu.
  2. After reading and agreeing to the Terms and Conditions, you will be prompted to verify your email. Do this by retrieving your activation code from the email we've sent you and entering it when prompted. 
  3. You will then have the option to send alerts and notifications to your cell phone and set up rapid alerts. Set your preferences and select Continue.
If you have never enrolled in Online Banking enroll now.
 
Once you sign into Online Banking, all data is transferred securely using encrypted information. Please note that emails notifying you of your eStatements and Alerts are not encrypted. However, this does not pose any security risk as NO sensitive information is sent in these emails. 
Make sure the email address is valid.

  • If the email address is valid select Send Again.
  • If the email address is invalid select Continue and Activate Later.
  • Once you get to the main screen, select Recipients and update the primary email address. A new activation code will be sent.

Make sure you aren't blocking email from donotreply@alerts.p1fcu.org with 'spam blocker' software.

If you are still having problems receiving an activation code your mailbox may be full or your email provider may be experiencing problems receiving mail. You can test this yourself by sending an email to yourself. If the test fails check the following:

  • Check to make sure your mailbox storage has not exceeded its limit.
  • Contact your email provider and see if they are experiencing problems receiving emails.

If you are still experiencing problems then please contact us by emailing p1fcuweb@p1fcu.org or calling us at 208-746-8900 or using live chat.
If you received an activation email with no activation link, or you received an activation text with no code, please contact us at 208-746-8900 or via live chat.
The service is free to all credit union members. We highly recommend enrolling in electronic notifications for account alerts, notices and disclosures.
Verify that you are set up to receive eStatement notifications. You can check Delivery Preferences in Settings under the eStatements tab. Make sure your preferred email or phone is selected to receive notifications when new statements are available. Make sure you are not blocking our email with a spam blocker. If you use a spam blocker, make sure these emails are not going to the spam folder.
Please make sure you have Adobe Acrobat Reader version 9.0 or higher installed on your computer. This is available to download free of charge through Adobe. We use third party cookies to display the eStatement. It may be necessary to modify your privacy settings in your browser for this to work correctly. To make sure that all content will display properly we recommend you allow cookies to be saved from our site. This is set up in the privacy settings of the browser. If you are experiencing further issues, please contact us at 208-746-8900 or initiate a live chat and we will assist you with this. 
You can access up to 3 years worth of statements.
Credit Unions in the CO-OP Network do not have complete access to your account history and therefore cannot provide you with a copy of your normal monthly statement. For complete access to your statements, please contact us at 208-746-8900 or via live chat.
If you can select your eStatement to view, but it will not pull them up for you, then you may need to disable popup blockers for this service. Please call us at 208-746-8900 or initiate a live chat and we will assist you with this.
If you had previously authorized a charge with this company, then you will need to reach out to them to try to resolve this first before we are able to dispute it. If you are unable to reach a resolution with them or this is an unknown company or transaction, then we will start the cardholder dispute process. We have 60 days from the date of the transaction to dispute it. Please call us at 208-746-8900 or initiate a Live Chat and we will assist you with this.
For security reasons, your full account number does not appear on your statements. For access to your full account number, please contact us at 208-746-8900 or initiate a Live Chat.
You can add an email address or mobile number by selecting Recipients under the eStatement Menu and Add Recipient. All emails and mobile numbers must go through the activation process before they can be added as a delivery address. Once you have activated your email address/mobile phone select Delivery Preferences under the eStatement Menu and select the new delivery address from the dropdown menu. To change your primary email address select Primary Email Address under Recipients and enter in the new email address. Note: this will update your primary email address held in the credit union's records once the email address has been verified.
Log in to Online Banking and select Statements/Alerts under the Transactions Menu. Select Cancel Services in the left-hand menu. Once this is processed, all Alerts, Notices, and eStatements will be mailed to you.