General Questions

• Driver's License, Passport, Military ID or State ID
• U.S. Social Security Number
• U.S. Citizenship or Resident Alien Status
• Account information for accounts that you would like to close and transfer to P1FCU. 

• Log in to Digital Banking
• Select More and click Settings, then select Contact. 
• You can also click on your profile photo, select Settings, and then select Contact. 
• Update your contact information as needed.
• Double-check your contact information to ensure everything is correct. Then, click Save. 

We follow the Federal Reserve closure schedule. 

 

We are closed on:

• New Year's Day
• Martin Luther King Jr. Day
• Washington's Birthday (Presidents Day)
• Memorial Day
• Juneteenth National Independence Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Yes! You can submit a secure message though Digital Banking. 

Select More, then Services

Choose Message Center

Click Compose, Select Travel Notice Under Subject

Then, select your Account

Confirm your dates of travel, locations, and the last 4 of the cards you will be using while you travel.

Then select Send

Foreign transaction fees may apply to purchases you make outside of the United States.

You can easily access your accounts from anywhere with our Digital Banking. You can also easily speak face to face with one of our live representatives through our Video Banking. We're also part of the Co-Op Shared Branch Network, meaning you can walk into a Shared Branch and make deposits and withdrawals like you would at a P1FCU branch. 

We're here for you every step of your financial journey. If you have any questions or concerns about banking with us when you move, please contact us or visit a branch.

The FedNow service is a real-time payment service developed by the Federal Reserve. It enables instant, secure payments 24/7, 365 days a year.

Yes. We accept instant payments through the FedNow service.

P1FCU is unable to do transactions involving cryptocurrency. You will need to contact your brokerage in order to transfer the funds into your account using your P1FCU routing number and account information.

A credit union is governed by a member led board of directors, who are voted for by our members leading up to our Annual Meeting. P1FCU's President and CEO acts under the direction of our board of directors. P1FCU is subject to regulation by the National Credit Union Administration and Credit Union National Association. 

If you are a merchant calling to verify funds, please call (800) 843-7128 to speak with a Member Service Representative.

Refer to our Rate & Fee Schedule for current stop payment fees.

Report missing checks immediately. A stop payment can be placed on the entire series of missing checks when a stop payment form has been completed. A one-time stop payment fee will be charged. 

Visit our Rate and Fee page for current fees. Please contact us or visit a branch to initiate a stop payment. 

P1FCU does not have a list of properties that we currently own. If you are looking to find a bank-owned property, we suggest contacting your realtor.

Voice ID is a way for us to verify your identity, similar to using a PIN or security verification questions. Your voice, just like your fingerprint, is unique to you. Voice ID pinpoints unique attributes of your voice and will use that information to log you into your voice banking or to verify you before sending you to one of our live representatives. Voice ID is an additional feature, and you are not required to enroll.

VoiceID is more secure than traditional verification methods because your voice is unique to you. Plus, VoiceID automatically recognizes you, so it will speed up the authentication process so you can find the answer you're looking for faster.

No, you do not have to enroll in VoiceID. If you choose not to enroll in VoiceID, we will require you to add a verbal password to your account, which we will use to authenticate you when you call in. This verbal password is different from your Digital Banking password, and you may already have one for your account. If you do not have one yet, you will be required to add one should you choose not to enroll in VoiceID. We may also use a One Time Passcode sent to your email or phone number in conjunction with your verbal password in the future.