The easy way to let everyone know you have a new debit card.
Make sure online retailers have your up-to-date info.
Streaming the latest shows, finding clothes for your kids, downloading music for your workouts. Chances are, you do a lot of buying online these days - and your debit card number may be on file with lots of web retailers. If you get a new card, there's no need to visit every website. With P1FCU's CardSwap service, you can quickly update your card info in one place and dozens of retailers and streaming services will get the message.
- Learn how to set up CardSwap through Online or Mobile Banking
- See which retailers will be informed when you enter debit card info on CardSwap
Not a member yet? CardSwap makes the change easy!
Frequently Asked Questions
Why am I receiving an error message when adding a new payment method?
Members will receive an error message if they are entering an incorrect card number, expiration date, zip code or CVV. Members should double check that you are entering correct card information. If a member is attempting to add a payment method from a different financial institution, you will receive an error message instructing them to enter in your card.
How long does it take for my card to be swapped on a biller site?
It may take up to 24 hours. However, in most cases, the card swap happens immediately. It may take longer if the provider website is down or we encounter an issue with the swap during the first attempt.
Why do I receive email confirmation that a new payment method is on file for some providers, but not others?
Whether or not you receive a confirmation email from a provider is dependent on the provider and the provider’s process for notifying customers of changes on their account. P1FCU has no control over direct provider notifications to members.
What does a yellow (!) next to a provider mean?
The (!) next to a provider means the provider is temporarily down for maintenance. The member is instructed to check back later if they wish to attempt to swap out their card. The (!) may also mean that there is an issue with the account. If the member clicks on the provider with an (!) they will receive information regarding the problem with their provider account and instructions on how to resolve the issue. Clicking on the provider will always provide a message.
Why did I receive a notification that my iTunes account is being accessed from Virginia?
Members may receive notification from some providers that their account is being accessed from a location different from where they are located. This is caused by providers detecting a login from our servers rather than the member's locations. In order to perform the swap, our system will need to access the member’s account.
Why did I receive a notification that my account was accessed from an unknown device?
Members may receive notification from some providers that their account is being accessed from an unknown device. This may occur if the member has selected “remember me” upon login and the provider registers their device. If the CardSwap system accesses an account with these settings in place, the provider may notify the member since our system is different than what the member typically uses to access their account.
Why do some providers require me to enter a security code?
Authentication requirements differ by provider. Some providers require a security question or code in order to access an account. If the provider requires the member to enter a security question or code outside of CardSwap, the member will also be required to enter your security question or code inside of CardSwap.
Invalid Debit Card Messages
The following are potential errors that can occur when a member adds their debit card.
- The card number field is invalid – The card number entered was incorrect. The member will need to re-enter the card number.
- Please use a P1FCU Debit Mastercard - The card needs to be a P1FCU Debit Mastercard. Cards from any other issuer will NOT be accepted.
- Please correct the errors and try again – If a member enters an invalid expiration date, CVV code or zip code the card will not validate. The member will need to re-enter their card information.
- The card is already linked to your account – The card the member is attempting to add into CardSwap was already added. If the member would prefer a different P1FCU Debit Mastercard to be on file with their selected providers they can add the new card into CardSwap.
*None of the listed companies are associated with, sponsor, or endorse this product.