We're adding an additional layer of security to your account.
You'll notice a change in how you verify your identity the next time you call in.
We're adding VoiceID as a new way to confirm that you are really you. VoiceID Verification is an easy, fast, and secure way to authenticate yourself over the phone.
To set up VoiceID, we will first need to confirm that you are really you using a One Time Passcode sent to the email or phone number stored on your account. Click here for instructions on updating your contact information in your Online and Mobile Banking. Once we've verified you with the One Time Passcode and asked a few additional verification questions, we'll register your account with VoiceID.
Benefits of VoiceID
Next time you call us, we'll ask if you want to enroll in VoiceID. If you do, we'll verify you with a One Time Passcode and your Voiceprint will be created while we help you with your other account queries that day. It's that easy to enroll.
After you create your voiceprint, the next time you call, we will match your voice to your voiceprint and quickly verify your identity.
We will store your voiceprint with the same security as the rest of your identifying information. Your voiceprint is even more distinctive than a fingerprint, so it can't be imitated or faked.
What is Voice ID?
Voice ID is a way for us to verify your identity, similar to using a PIN or security verification questions. Your voice, just like your fingerprint, is unique to you. Voice ID pinpoints unique attributes of your voice and will use that information to log you into your voice banking or to verify you before sending you to one of our live representatives. Voice ID is an additional feature, and you are not required to enroll.
What is the advantage of using VoiceID over traditional verification methods?
VoiceID is more secure than traditional verification methods because your voice is unique to you. Plus, VoiceID automatically recognizes you, so it will speed up the authentication process so you can find the answer you're looking for faster.
Do I have to enroll in VoiceID?
No, you do not have to enroll in VoiceID. If you choose not to enroll in VoiceID, we will require you to add a verbal password to your account, which we will use to authenticate you when you call in. This verbal password is different from your Online and Mobile Banking password, and you may already have one for your account. If you do not have one yet, you will be required to add one should you choose not to enroll in VoiceID. We may also use a One Time Passcode sent to your email or phone number in conjunction with your verbal password in the future.
Why are you adding this now?
We're continually searching for new ways to protect your finances and information. Scammers are always looking for ways to access your account. Being proactive by implementing extra layers of security with VoiceID prevents them from getting access to your account