Something happening with your money? You'll know right away.
Go about your business. We've got you covered.
Your P1FCU accounts are important to you. But so are dozens of other things in your life. It's nice to know you can tend to everything else without having to focus on your finances. If your balance runs low, a big transaction takes place, or some other important activity occurs, we'll let you know right away with a text* or an email.
- To enroll in our Alert system simply login to Online Banking and select
- Statements/Alerts under the Transactions Menu.
- Choose the type of alerts you wish to receive.
- Choose text* or email notifications.
- Receive updates within minutes.
- Automatic deposit
- Automatic withdrawal
- Non-sufficient funds
- Courtesy Pay
- Debit Mastercard/ATM transactions
- Daily account balance
Account Specific Alerts
- Balance above or below a threshold
- Checks cleared
- Loan payment due
- Certificate maturity date
- Critical alerts
- Fraud alerts
- System outage alerts
- Credit union events
- Holiday hours
*Text and data rates may apply from your service provider.
When you opt in to eStatements/Alerts, your bank statements will be securely delivered to your Online Banking as a viewable and downloadable PDF. You will receive an email every month when your eStatement is ready to be viewed in Online Banking, and you will no longer receive a paper statement in the mail.
When you opt in to eStatements, you will also be automatically enrolled in Alerts and Notices. Notices are account letters that would have otherwise been mailed to you, such as:
- Maturity of a Share Certificate
- Privilege Pay qualification
- Insufficient funds notices
- Overdraft & Privilege Pay fees
- Returned ACHs
A recent version of Adobe Acrobat Reader is needed to view your Paperless Statements and Notices.
You can enroll in eStatements by following these steps:
- Log into Online Banking and select Statements/Alerts under the Transactions Menu.
- After reading and agreeing to the Terms and Conditions, you will be prompted to verify your email. Do this by retrieving your activation code from the email we've sent you and entering it when prompted.
- You will then have the option to send alerts and notifications to your cell phone and set up rapid alerts. Set your preferences and select Continue.
If you have never enrolled in Online Banking enroll now.
Once you sign into Online Banking; all data is transferred securely using encrypted information. Please note that the eStatement and alert emails are sent as regular email and are NOT encrypted. However, this does not pose any security risk as NO sensitive information is sent in the statement alert. It simply notifies you that your eStatement is now available in Online Banking.
Make sure the email address is valid.
- If the email address is valid select Send Again.
- If the email address is invalid select Continue and Activate Later.
- Once you get to the main screen, select Recipients and update the primary email address. A new activation code will be sent.
Make sure you aren't blocking email from email@example.com with 'spam blocker' software.
If you are still having problems receiving an activation code your mailbox may be full or your email provider may be experiencing problems receiving mail. You can test this yourself by sending an email to yourself. If the test fails check the following:
- Check to make sure your mailbox storage has not exceeded its limit.
- Contact your email provider and see if they are experiencing problems receiving emails.
I received an activation message (SMS or email), but there is no activation code or activation link. What should I do?
Is there a fee for enrolling in eStatements/Alerts?
The service is free to all credit union members. We highly recommend enrolling in electronic notifications for account alerts, notices and disclosures.
I have enrolled to receive eStatements, but am not receiving emails or text message notifications. What is wrong?
Verify that you are set up to receive eStatement notifications. You can check Delivery Preferences in Settings under the eStatements tab. Make sure your preferred email or phone is selected to receive notifications when new statements are available. Make sure you are not blocking our email with a spam blocker. If you use a spam blocker, make sure these emails are not going to the spam folder.
I received the email that my eStatement is ready to view in Online Banking, but I cannot view it. What should I do?
Please make sure you have Adobe Acrobat Reader version 9.0 or higher installed on your computer. This is available to download free of charge through Adobe. We use third party cookies to display the eStatement. It may be necessary to modify your privacy settings within your internet browser for this to work correctly. To assure that all content will display properly we recommend you allow cookies to be saved from our site. This is set up in the privacy settings of the browser. If you are experiencing further issues, please contact us at 208-746-8900 or initiate a live chat and we will assist you with this.
How far back can I access my eStatements online?
You can access up to 3 years worth of statements.
Can I get my statement through Shared Branching?
Credit Unions in the CO-OP Network do not have complete access to your account history and therefore cannot provide you with a copy of your normal monthly statement. For complete access to your statements, please contact us at 208-746-8900 or via live chat.
I cannot see my statements.
If you can select your eStatement to view, but it will not pull them up for you, then you may need to disable popup blockers for this service. Please call us at 208-746-8900 or initiate a live chat(Opens in a new Window) and we will assist you with this.
What do I do if my monthly statement shows a charge for a debit card purchase I did not make?
If you had previously authorized a charge with this company, then you will need to reach out to them to try to resolve this first before we are able to dispute it. If you are unable to reach a resolution with them or this is an unknown company or transaction, then we will start the cardholder dispute process. We have 60 days from the date of the transaction to dispute it. Please call us at 208-746-8900 or initiate a Live Chat(Opens in a new Window) and we will assist you with this.
Does my full account number show on my statements?
How do I add a new email address or mobile number to receive my eStatement Alert?
You can add an email address or mobile number by selecting Recipients under the eStatement Menu and Add Recipient. All emails and mobile numbers must go through the activation process before they can be added as a delivery address. Once you have activated your email address/mobile phone select Delivery Preferences under the eStatement Menu and select the new delivery address from the dropdown menu. To change your primary email address select Primary Email Address under Recipients and enter in the new email address. Note: this will update your primary email address held in the credit union's records once the email address has been verified.
How do I cancel all eServices?
Log in to Online Banking and select Statements/Alerts under the Transactions Menu. Select Cancel Services in the left-hand menu.