RDC

Frequently Asked Questions

1. What is Remote Deposit Capture (RDC)?
2. Who is eligible for Remote Deposit Capture?
3. What are the deposit and transaction limits?
4. When will deposited funds be available in my account?
5. What mobile platforms are supported by Remote Deposit Capture?
6. Is my financial information safe with Remote Deposit Capture?
7. Are there fees associated with Remote Deposit Capture?
8. How do I need to endorse the check?
9. How many checks can I deposit at a time using Remote Deposit Capture?
10. How does Remote Deposit Capture identify and prevent fraud?
11. What type of checks can be deposited with Remote Deposit Capture?
12. What type of checks CANNOT be deposited with Remote Deposit Capture?
13. How do I enroll in Remote Deposit Capture?
14. How do I deposit using Remote Deposit Capture?
15. What do I do with the original check?
16. What happens if I discard the check and an issue arises?
17. What should I do if I need help using Remote Deposit Capture?
18. What steps should I take if my Deposit is declined?

 

1. What is Remote Deposit Capture?
Remote deposit capture is a secure online service that allows you to deposit checks into eligible P1FCU accounts from a remote location. A check can be photographed with the camera feature on a smartphone. The images and associated deposit information are delivered to P1FCU electronically.

 

2. Who is eligible for Remote Deposit Capture?

Members in good standing or an Advanced Business checking account. 
*Eligibility requirements are subject to change at any time.

 

3. What are the deposit and transaction limits?
The daily deposit limit for Remote Deposit Capture is $5,000 a day.
*Daily deposit limits are subject to change at any time.

 

4. When will deposited funds be available in my account?
The first $200 will be available for immediate credit.  $1,000.00 will be released on the first business day after the day of your deposit.  The excess over $1,200 will be available on the second business day after the day of your deposit.  For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open.  

 

5. What mobile platforms are supported by Remote Deposit Capture?
Android 4.1 and later, and Phone iOS 6.0 later.

 

6. Is my financial information safe with Remote Deposit Capture?
Yes! The Remote Deposit Capture service is offered through our online banking which requires you to provide a username/member number and unique password each time you log in.

 

7. Are there fees associated with Remote Deposit Capture?
There is no fee for Remote Deposit Capture at this time. Charges for returned deposit items and other transactions are outlined in P1FCUs rate and fee schedule.

 

8. How do I need to endorse the check?
We require each item to be endorsed with the signature of the payee and “For P1FCU mobile Deposit Only.” This way, checks deposited through Remote Deposit Capture cannot be deposited at a P1FCU branch or another financial institution.

 

9. How many checks can I deposit at a time using Remote Deposit Capture?
You can only deposit one check at a time.  You must go through the entire process for each Check you wish to deposit using RDC. 

 

10. How does Remote Deposit Capture identify and prevent fraud?
We require all checks to be endorsed with the words “For P1FCU mobile deposit only”.  This specific endorsement ensures that checks deposited through Remote Deposit Capture will not be deposited again at a P1FCU branch or at another financial institution. It is one of many security measures we have put in place to protect accounts from theft and fraud. Checks that are not endorsed as specified will be rejected by P1FCU.

 

11. What type of checks can be deposited with Remote Deposit Capture?
P1FCU accepts any check that is drawn on a U.S. financial institution in U.S. dollars. This includes:

  • Personal Checks
  • Corporate/business checks
  • Cashier’s checks
  • Government checks

 

12. What type of checks CANNOT be deposited with Remote Deposit Capture?
The following items are not eligible for Remote Deposit Capture:

  • Checks or items payable to any person or entity other than you
  • Checks or items containing an obvious alteration to any of the fields on the front, or checks or items which you know, suspect, or should know or suspect to be fraudulent
  • Checks or items not payable in United States currency
  • Checks written from any account of which you are a primary or joint owner on
  • Items drawn on financial institutions located outside the United States
  • Items previously converted to a substitute check
  • Consumer loans, credit card, and mortgage payments
  • IRA and Share Certificate deposits
  • Travelers checks
  • Money orders
  • Starter or counter checks
  • Amex Gift Cheques
  • Savings bonds
  • Checks that require authorizations (e.g COMCHECKS, BranchPAY, Rapid Drafts)
  • State-issued registered warrants
  • Checks from another financial institution to a closed account

 

13. How do I enroll in Remote Deposit Capture?

Under the Settings tab, select Mobile RDC Enrollment.

1. Click the “Terms and Conditions” link and review the terms.

2. Click the Checkbox indicating your acceptance of the terms.

3. Click Accept. You will see a confirmation screen if you have completed the form correctly.

4. Once your information has been reviewed by the credit union you will receive an Secure Message indicating that the mobile banking service is turned on. At this time, you can log into the app on your smart phone and find Deposit Check under Services. 

 

14. How do I deposit using Remote Deposit Capture?

1. Choose the account to where you wish to make a deposit.

2. Enter check number and amount, then click Save.

3. Click the Capture Image button for each side.

4. Verify that all four corners of the check are visible and all elements are legible.

5. Take the image of the backside so that the endorsement is on the left side of the image. 

 

15. What do I do with the original check?
To prevent deposit errors we recommend that you document the date and “RDC” on the front of the check

For your protection, retain the original check for at least 20 days from the day of deposit. When you are ready to discard it, mark it VOID and dispose of it in a way that prevents it from being presented for payment again.

 

16. What happens if I discard the check and an issue arises?
If an issue should arise and the original check is no longer available, please contact the issuer of the check to obtain a new copy that can be re-submitted for deposit. The risk of loss associated with the accidental inclusion of a physical Check in the Check collection process or with a lost, destroyed, stolen or misplaced Check shall be exclusively on the Member.

 

17. What should I do if I need help using Remote Deposit Capture?
The Remote Deposit Capture service is designed to be a convenient service product. Our online demo guides you through the process. You may also refer to the User Quick Reference Guide. If you still have questions after viewing the demo, speak to one of our Member Service Representatives at 1-800-843-7128.

 

18. What steps should I take if my Deposit is declined?
If your deposit is declined, a secure message will be sent to you. Reasons that a deposited item may be declined include:

-Ineligible check                             -Duplicate check              

-Non-negotiable                               -Poor image quality

-Missing signature                           -Daily dollar amount exceeded

-Missing endorsement                      -Unacceptable item

-Stale dated                                     -Third Party Item