- By p1fcu
- Posted on October 23, 2019
- 0 comments
With the holiday season right around the corner, debit card fraud is rising; and we want you to be as prepared as possible to thwart scammers who are out to get your money.
A couple of ways criminals are doing this, is called SMishing (SMS text phishing) and Vishing (Voice phishing). You would receive a text message or voice call regarding a fraudulent transaction on your account that sounds like it came from us, but these criminals are trying to obtain additional information such as debit card numbers, expiration dates and CV2 codes.
Here are a few ways you can help prevent these would-be scammers from accessing your money*:
- Be cautious when responding to SMS text messages as well as voice calls, even if they appear to come from the credit union.
- Call the credit union using a reliable phone number to question any SMS text messages or voice calls purportedly from the credit union.
- Never provide personal information in response to SMS text messages and phone calls purportedly from the credit union.
- Do not click on links included in text messages from unknown sources. Legitimate requests to validate card activity will request a simple response of YES or NO. They will not include hyperlinks to other websites or ask for any personal info.
If you think that a text or a voice call seems suspicious, then it most likely is. We suggest calling our phone number directly at (800) 843-7128 if you feel that something doesn’t seem right. The better prepared you are for scams, then the less likely you will be a victim.
*Information provided by Co-Op Financial Services.